FastFit Case Analysis Essay

1. 1. Mark the main flows of goodishs and currency in the diagram (above) and employ a key or table of descriptive constituents to develop your answer.1. HQ contacts the go awayr and tells them how often of to each one(prenominal) overlap the company inevitably.2. The supplier sends the goods to the FastFit w arho go.3. The w arho usance nonifies HQ about receiving the goods and how much of each mathematical product is in storage.4. HQ tells the lay in, which inserts to send the products to, how much product each retentiveness needs and when the barge in needs the products.5. The warehouse sends the proper amount of each good to the FastFit come ins.6. clients come on into the FastFit inventorys and suffer money to purchase the products.7. memory board sells the node the merchandise, receives money and individualized info about the guest and sends the happy node habitation with their purchase.8. Store sends money and node selective teaching to HQ. Store alike sends instruction about what products aim under ones skin been successful and which products are not selling.9. HQ tells suppliers which goods are going to be re-ordered. Also HQ pays for the goods that the supplier has supplied.10. HQ tells store managers how to pot up and run the FastFit stores to enable the highest level of success.11. provider sends education about the goods that piddle been shipped to the warehouse and how much money is owed for the goods.2. a) List the special gunpoints of info that are usually gathered at the POS (Point of changes event endpoint or cash register) and recorded when a customer checks out (excluding obtaining the indistinguishability of the customer which is covered in Q3)? b) What are three cardinal uses of this reading at the store by the store manager and by care at the headquarters a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ)Transactional reading POS Transaction ID pay Type (credit/debit) consider of Sale Time of Sale measure paid Amount Due Store Details (Name, Location, Branch) Promotion/ Discount (if any) harvest tuition Type of fruit (Clothing/Accessory) product ID Size of the increase Product Brand expense of the Product measuring of ProductStaff discipline Which employee sold the product to the customer Comparison on employee successStore learning Sales Promotions Occurring How long the product has been in the store How some(prenominal) of the alike(p) products remain in store How popular the product has been apply of discipline by Store ManagersInformation Elements NeededDescription of the use Which Employee sold the product to the customer Quantity of items sold to the customer Date and Time of the transaction Total Amount of money the customer paid Managers sack up mark which employees arrive at been selling the approximately. They can identify which employees make not been selling as m uch. They can provide incentives to encourage employees to get more sales Type of Product Product Brand Quantity of Product Size of Product Managers can see which products are close popular in the store. washbowl action new structures to display products in a desirable manner. Can tell employees which products to heavily advertise to customers. Can keep store stocked appropriately based on which items are most popular. Amount Paid Date of Sale Time of Sale Managers can see how much money the store is making on a daily, weekly and monthly basis. If sales are slow during received periods, management world power make a termination to lay slay some employees. If sales are strong, management might need to look at more employees.Use of Information by anxiety at homeInformation Elements NeededDescription of Use Size of Product Product Brand-Type of Product Quantity of Product sold Sales steering can assess the selective culture and understand which blurs are popular in which store locations. Knowing the popular brands they can contact the suppliers to fill goods, and estimate implementing similar brands to certain store locations. Amount Paid Time of sale Date of sale Store details Payment TypeIncome Management can look at financial success in each store. If some stores are more successful than others, they can move store managers nearly to try implement the successful tactics everywhere. Can also implement certain payment techniques if a credit card brand is popular at a specific store Promotions Type of Product Product Brand Size of Product Quantity of Product selling Management can see which products are the most popular in each store. Can create advertisements that are catered to each individual store location. Can create new store layouts to promote the popular items in store and draw customers in.3. a) What are some ways to obtain the identity element of the customer at the POS and to associate this identity with more detailed schooling abo ut the customer? b) What business actions could FastFit then take based upon this supererogatory information?Obtaining Customer IdentityAssociate this Identity with more detailed informationActions based on Information GatheredHave the customer sign up for a FastFit customer cardCustomer created personal ID that gives the store information on all the customers purchases. Store will whop what items are desirable to the customer and when they make the most purchases. FastFit can use this information to give the customer promotions towards their favorite items in the form of coupons and promotional emails. Also the store can email customer more information about their favorite brands, and suggestions of similar products the customer might like.Credit bill of fare InformationThe customers credit card gives personal information on where the customer lives and what purchases they have made in the store. The store can put up more focused advertisements in the locations where their custo mers live.Ask Customers to demand out a surveySurvey will gain information about how customers feel about the store and FastFits products. They can see if customers feel like the store has issues, and what people feel needs to be addressed with the overall company. They can recognize certain issues and address them directly. These might include changing the overall store atmosphere or the note of products inside. If customers like a certain aspect of the store, FastFit can emphasize this. possibly try and have a more diversified product flow or different advertising routine.4. Assume HQ is responsible (HQ issues orders to suppliers and determines what warehouse should deliver to stores) for replenishing inventory at the stores. a) What information (elements) are needed and how are these used to decide what (the warehouse) sends to each store? b) Where do the information elements come from? (use a table to combine the responses for a and b). c) List two reasons why we didnt have each store decide what (replenishments) to order from the warehouse?Headquarters ResponsibilitiesInformation Elements NeededSource of InformationProduct Information Type of Product (Clothing/Accessory) Product ID Sizes of the Product Product Brand Price of each Individual Product Quantity of Product needed ready reckoner checkout organization takes all of this information, as products are being purchased and returned in the store. Transaction Information Date of Sale Time of Sale Amount Paid Amount Due Types of Products being sold at the judgment of convictionComputer checkout system in store takes in this information about how much was spent at the store and at which time the most spending occurs. Also managers can see tell when the busiest measure of the day, month and year are just by observing customer patterns in the store. Customer Information Ages of customers coming into the store Which sex activity (male/female) shops most frequently at the store Which products the cus tomers are purchasing the most Where does the customer base live When do the customers purchase the most merchandiseCustomer database formed by customers that are part of the FastFit customer card club. The personal ID gives info about customers past purchases and their preferences toward certain products. Surveys customers filled out which explains age, gender and store and product preferences. Computer checkout system also records customer purchases to see what people like and how often they visit the store.Store Information Sales Promotions occurring How long the product has been in the store How umteen of the same product remain in store How popular products have been bloodline tracking database in each store keeps track of which items have not been sold. Store management and employees keep track of trends and promotional deals going on within the stores. They can also visually observe which items have been around for longer, and which items have been selling out very alertly. c. Management at HQ controls the replenishments because they can oversee all operations across all of the stores. They have the power to make calculated decision about each store that would benefit the company as a whole. If each store were to replenish the products themselves, they would only replenish what is popular at each time. HQ ensures that each store is receiving the goods that will properly sell in the location that the store is in. HQ can analyze trends on a larger scale, and implement advertising strategies and product mix based on the data trends. If replenishing were left to the individual stores, sales and profit would be lost.5. a) Draw a system diagram that shows the key information and product flows between FastFit (HQ and Warehouse) and a supplier, including the move for order and invoicing and label each flow descriptively. This diagram will have three circles. b) Compare your drawing with the diagram showing the flows that occur when a customer buys something at a (physical) store and explain why the agent is more complicated.1. HQ decides what needs to go into stores and orders the products from suppliers 2. supplier sends HQ a confirmation of the order and also sends an invoice for how much money is owed 3. Supplier sends the merchandise to the warehouse4. HQ pays the supplier for the products5. HQ contacts the warehouse and confirms that the products have been shipped and accounted for in the warehouse 6. The warehouse sends an invoice slip to HQ for property the products and sending them out as necessary 7. HQ pays the warehouse the assort amount on invoice slip1. Customer goes into store and selects an item/items to purchase2. Store receives money from customer for the purchased product3. Store records information and sends the info to HQb. The diagram above shown in the first part of problem 5 is more sophisticated than the latter diagram because it involves many more transactions. HQ must go through a vigilant decision proce ss even beforeordering the products from the supplier. After ordering the correct items, HQ must ensure that the merchandise reaches the warehouse, and then the store without any issues occurring in between. This entails that HQ pays the supplier and warehouse in time. HQ has to deal with all of the physical decision making as hearty as financial details of each transaction. HQ pulls each element together.6. Assume that FastFit headquarters receives and pays invoices from suppliers. a) How do they decide whether (i.e. which information elements does the HQ use) to pay and how much to pay? b) From where do they get the information to make this decision? (use a table to combine responses to a and b).Headquarters purpose makeInformation Elements NeededSource of Information/ DecisionPricing Information Product ID Amount of Products being bought Price of each different product Amount of products being bought each season. Which products FastFit wants to sell and (in the future) which p roducts the customers have shown interest in. Supplier would provide the hurt of each product.Decision HQ and supplier would deem on a set toll based on how much of the product FastFit would be purchasing. FastFit would want to choose and continue doing business with the supplier based on what the customers have shown interest in Warehouse Information Warehouse checks to see that complete order has arrived Checks for quality of products Checks to ensure that the correct order has arrives Records the information about received inventoryWarehouse would provide the information about the order.Decision HQ would pay the warehouse when the information gets relayed that the order was complete and correct. Warehouse and HQ would decide on a set price beforehand for each transaction that the warehouse performs. oral communication Information Date and time products are needed by How quick the delivery takes place Location of stores from warehouse LocationSupplier would set a price for the delivery of products to the warehouse. Warehouse would set a price for the delivery of products to the stores.Decision HQ would potentially try and negotiate the price for deliveries with the warehouse and supplier. If the delivery services proved to be reliable HQ would feel satisfied with the price and process. Supplier Information Where the supplier is fit(p) Reliability of supplier How quick the supplier can get the product to the warehouse Supplier provides information about their processes and how much they charge for the products.Decision HQ would pay the supplier based on how much product they are ordering and if the suppliers asking price is reasonable.